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My Social Media Won't Connect

Updated Sep 11, 2026

Before trying again, make sure:

  • You're logged into the correct social account
  • Your account meets the platform requirements (account active; Instagram Professional + Public; Facebook a Page you manage with Admin access)
  • You refresh the page before reconnecting

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Related articles

  • Why Do I Need to Connect Social Media?
  • What Social Platforms Are Supported?
  • What Are the Social Media Requirements?
  • How Do I Connect My Social Media?
  • How Do I Disconnect or Change a Social Account?
  • Why Is My Social Media Follower Count Not Updating?

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