Social Media Connections
Which platforms count, connecting them, and fixing one that won't.
Why Do I Need to Connect Social Media?
Brands use your connected social accounts to verify your audience and profile before approving partnerships.
What Social Platforms Are Supported?
You can connect: Facebook (Pages only) Instagram TikTok YouTube Twitter (X) Pinterest Twitch
What Are the Social Media Requirements?
Account must be active Instagram: Professional (Creator/Business) + Public Facebook: Must connect a Page you manage (not a personal profile) YouTube: Select the correct channel during login
How Do I Connect My Social Media?
To connect your social media account: Log in to your onbrand account Go to Settings Click on the Social Media tab Select the platform you'd like to connect Follow the prompts to authorize the connection
My Social Media Won't Connect
Before trying again, make sure: You're logged into the correct social account Your account meets the platform requirements (account active; Instagram Professional + Public; Facebook a Page you manage with Admin access) You refresh the page before reconnecting
How Do I Disconnect or Change a Social Account?
This section covers anything about disconnecting, changing, swapping, switching, replacing, or updating a connected social account (Instagram, Facebook, TikTok, YouTube, Twitter/X, Pinterest, Twitch). To change which account is connected — e.g. swap to a different Instagram or Facebook page — there is no in-place "change" button on the platform; the flow is disconnect the current account first, then connect the new one. The steps below cover both pure disconnect and disconnect-and-replace. This is the right section for "how do I change my Instagram?", "how do I change my Facebook?", "how do I switch my TikTok account?", and similar — to change a social account you disconnect the old one first and then connect the new one. The steps below apply to all platforms uniformly.
Why Is My Social Media Follower Count Not Updating?
Follower counts on onbrand sync automatically from your connected social account, but they may not update in real time.
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