If your order hasn't arrived and you're unable to upload proof:

1. Go to the Verification Center
2. Select the concerned brand
3. Click I had a problem
4. Choose the type of verification that needs an exemption
5. Select a reason and add a brief note

If the order was not delivered, it is important to leave the expected upload date blank. Adding a date will only extend your upload deadline. Leaving it blank allows the exemption to fully remove the upload requirement once approved.

Exemption requests are reviewed within 24–48 hours.